Customer Support
See our frequently asked question below. Couldn't find the answer you were looking for? Contact Us
How to Order?
Ordering online is the fastest and most convenient way for you to shop with with us. Simply browse our site and easily find the products you need and have them delivered to your business or home without the hassle. Create an account in our online store and you will be able to access all your purchase history, manage and edit your delivery details and payment methods. It's that simple!
Be Quick! If you have just placed an order and you need to cancel or change a product please telephone us straight away on +44 (0) 28 8225 8225 select option one. If your order has already been processed or dispatched you may not be able to make any changes. Please have your order number to hand before calling us.
Or aim is to dispatch your order the same day (Monday to Friday) if it is placed before 13:00. However dispatch times may take longer during busy periods
If you need to return a product to us please see our returns policy Here
No problem, just gave our sales team a call on +44 (0) 28 8225 8225 select option one when prompted and they will be happy to help you get the products you need. You can pay by credit or debit card over the phone our by bank transfer.
You can call in a visit our trade counter and collect your goods without having to wait on delivery. Our counter is open Monday to Friday 08:30 to 17:30 where you can view our full range of products. You can pay by debit or credit card and we also accept cash. We can also assist you with loading your goods into your vehicle.
Yes we do, infact trade customers is our main business. We supply many major trailer manufacturers and dealers with our parts. If you are in the trade and would like to discuss opening a trade account, then please get in touch, we would love to hear from you.
Products
Solid Beam Axles
To find out the size of your current solid beam axle please check the measurement of (B) the OHF (Outer Hub Face), This is the measurement from the outer of one hub face to the otter of the other hub face, knowing as PCD.
The next measurement you need is the thickness of the beam (A) this will normally be 45mm or 50mm in most cases. Also you will need to confirm the PCD of the hub, to check this please refer to the drawings below.
Rubber Suspension Beam Axles
- (A) To find out the size of your current Rubber suspension beam axle please check the measurement of (A) the OHF (Outer Hub Face), This is the measurement from the outer of one hub face to the otter of the other hub face, knowing as PCD.
- (B) This is the called the cut length, it is the full length of the box section of the axle.
- (C) The fixing centre distance (FC), Measure from the centre of one hole of the fixing bracket to the centre of the opposite fixing bracket hole.
- (D&E) Measure the length and width of your fixing bracket.
PCD on a 4 stud hub or rim is a straight line from the centre of one stud/hole, over the large centre hole onto the centre of the other stud/hole on the opposite side.
The same principle applies with a 5 stud rim or hub, the only difference is there is no stud or hole directly opposite the stud you’re measuring from. You will need to imagine there is a hole (As illustrated above) and take a straight line from the centre of one stud/hole across the large centre to the imaginary hole/stud that you have created between the opposite two studs.
The simplest way to confirm the size of brake shoes you have is to firstly establish the brand of the shoes or axle fitted to your trailer. The most common will be either Knott or AL-KO, check the dust cap on the hub and see of there is any branding on the cap. This could be the letter 'A' which would normally represent Avonride otherwise known as Knott-Avonride. Others could be AL-KO or BPW or the dust cap could be plain without any markings.
Remove the brake drum to expose the brake shoes and here you will be able to identify the make of shoe by checking for the brand that is stamped on the shoe, providing they are the original OEM shoe. If they have been replaced with aftermarket shoes which will have no brading then cross match them with the images on our site. If your are unable to identify the brand then please give us a call.
The next step to finding out the size of your brake shoes is to measure the internal dimension of the brake drum, the most common sizes are 200, 230 & 250mm but can be anything from 160 to 300mm. The final step is to measure the width of the shoe which can be from 40 to 60mm wide.
For agricultural brake shoes the same principle applies, identify the brand, measure the internal drum dia. and the width of the shoe. However these types of shoes intended to be much larger from 300 to 520mm and 60 to 200mm wide.
7-Pin 12N Wiring Diagram
| Pin No. | Colour | Function |
|---|---|---|
| 1. | Yellow | LHS Indicator |
| 2. | Blue | Fog Lamp |
| 3. | White | Earth (for 1 to 8) |
| 4. | Green | RHS Indicator |
| 5. | Brown | RHS Tail Light |
| 6. | Red | Brake/Stop Lights |
| 7. | Black | LHS Tail Light |
13-Pin Wiring Diagram
| Pin No. | Colour | Function |
|---|---|---|
| 1. | Yellow | LHS Indicator |
| 2. | Blue | Fog Lamp |
| 3. | White | Earth (for 1 to 8) |
| 4. | Green | RHS Indicator |
| 5. | Brown | RHS Tail Light |
| 6. | Red | Brake/Stop Lights |
| 7. | Black | LHS Tail Light |
| 8. | Pink | Reverse Lamp(s) |
| 9. | Orange | Permanent Light |
| 10. | Grey | Switched Live |
| 11. | White/Black | Earth (for 10) |
| 12. | White/Blue | Coding (if required) normally spare |
| 13. | White/Red | Earth (for 9) |
In most cases yes, mainly for bulk purchases as we deal with many manufactures world wide which gives us access to many different ranges of products. One-off or single items can be a little more tricky but why not give us a call or drop us an email to discuss your requirements.
Shipping
We use a range of carriers to deliver our parcels and pallets to our customers, including, Parcelforce, DPD, GLS, The Pallet Network & LCRF. We even have our own fleet of delivery vehicles which we use to deliver to our customers throughout Northern and Southern Ireland.
Once we have dispatched your order and depending on the shipping method selected your order could arrive within 24 to 48 hours but sometimes can take a little longer. Delivery times are estimates only and may be subject to change depending on busy seasons or weather conditions.
Please allow adequate time for your parcel to be delivered as carriers can get very busy especially around peak times such a Christmas. If you have been provided with a tracking number please check the status of your parcel with the delivery company. In the majority of cases parcels have been left with a neighbour or signed by another member of your household who has forgotten to inform you. If no one was home please check around your property as some carriers will leave your parcel in a safe place.
If any items are missing or damaged please contact us by email or phone as soon as possible so we can fix the issue. Please have your order or invoice number to hand before calling as this will help us deal with your enquiry. We must be notified within 72 hours of receipt so we can involve the carrier who delivered your parcel.
Yes we do, you can select the Click & Collect option during checkout so you can collect your goods in person. This service is free and is available Monday to Friday only. Please allow up-to two hours before arriving to collect your order. If you need to collect sooner then please call us on +44 (0) 28 8225 8225 to arrange a more suitable time. We will hold your order for 14 days, if you fail to collect your order within the 14 days your order will be canceled and a refund will be issued.
